RETURNS AND REFUNDS

At Monarch Tokyo, it is our priority to ensure that customers are completely happy and satisfied with their purchase. As such, we have a money back guarantee and no hassle 10 day return policy if you are not 100% satisfied with your purchase on all regular priced items. All sale/closeout items are final sale, no returns.  

All return shipping costs are the responsibility of the customer. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels.

Start your return:

1. Go to our Contact Page 
2. Choose "Return Request" for your Reason for Inquiry
3. Write product information of returning item(s) and reason.
4. If approved, we will email you your RA# & Return Address
5. Purchase postage, with tracking, at any desired post office and reference your RA#

 We do not allow returns or refunds for the following:

• Products received without an authorized RA#
• Products purchased during a promotional sale period
• Products received in a condition other than their original condition
• Products without their tags attached
• Products that appear worn or smell of perfume, deodorant or tan
• Products that are marked or damaged in any way
• Orders in which addresses are inputted incorrectly by the customer
• Orders in which the customer forgot to enter their promotional code

Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.

 

EXCHANGES

Unfortunately, we currently don't offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds. All items sent back will be processed as a return and any desired items will need to be purchased as a new order on our website.

 

STORE CREDIT

Store credit will be emailed to you via original email provided as a discount code. Store Credit cannot be transferred to another person or account. Please treat Store Credit like Cash. Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due. Store credit never expires. Store credit is provided in U.S. Dollars. Your use of the Store Credit constitutes your agreement to our Terms.

 

WRONG ITEM SENT

In the unlikely event you have received the wrong item, please get in touch within 10 days of the delivery date, so we can get this resolved for you quickly and efficiently.

Start the process by:

1. Go to our Contact Page 
2. Choose "Return Request" for your Reason for Inquiry

Please include the following:

• Your order number
• The name of the item you did not receive
• The name of the item you received in its place
• A clear photograph of the item you have received

Once we've received the above info, our Customer Support team will get this sorted for you ASAP! 

 

FAULTY ITEMS

We are so sorry to hear you have received a faulty item! Please get in touch within 10 days of the delivery date so we can get this resolved for you quickly and efficiently.

Start the process by:

1. Go to our Contact Page 
2. Choose "Return Request" for your Reason for Inquiry

Please include the following:

• Your Order Number
• Item Name
• Photos that show the product fault as clearly as possible

Once we've received the above info, our Customer Support team will get this sorted for you ASAP! 

 

CANCELLATIONS

An order cannot be cancelled once it has been packed for shipment. We are unable to change the shipping address or cancel an order once it has been shipped. Orders cancelled before they have been packed will receive a full refund in the form of store credit. 

 

EXTENDED RETURNS – HOLIDAY ORDERS

If you make a purchase as a gift for Christmas from 1 December to 19 December, you are more than welcome to return your order up until 31 January. 

 

FINAL SALE

All sale items and personalized items are FINAL SALE.