As a result of international delivery delays caused by COVID-19, customers may experience a delay of 2-4 weeks.

Shipping Info

* We are experiencing some delivery delays due to the COVID-19 outbreak*

 

ORDER PROCESSING

Orders are dispatched within 3 to 5 days upon receipt, excluding weekends and holidays. Shipping time frames given below are in addition to the normal processing times.

Due to the high demand for items, orders will be fulfilled in the order they are received, and therefore may sell out before a certain item is processed.

 

SHIPPING TIMES

Shipping times vary globally. All times below are estimates:

 

 Location

 Shipping Time

 USA/Australia/New Zealand

 1-3 Weeks (approx. 10-20 business days)

 Canada

 2-3 Weeks (approx. 10-24 business days)

 UK

 3-4 Weeks

 Europe

 2-4 Weeks (approx. 14-28 business days)

 Other

 Varies

 

If you have questions about your delivery status, please do not hesitate to Track Your Package or Contact Us by selecting "Order Inquiry" from the Reason for Inquiry. We're here to help! 

Please Note: Tracking Numbers are NOT mandatory, and instead are a provided as a courtesy to our customers.

 

SHIPPING DELAYS

Please note that we do not have control over shipping delays. Possible reasons for a delay include:

1. The parcel is awaiting customs inspection in your home country

2. The parcel is awaiting space availability on the shipping aircraft 

3. Parcel simply needs time to go through the system - some cities take longer to process items than others

  

RETURNS & REFUNDS

MONARCH TOKYO offers returns, exchanges, and refunds on a case-by-case basis.

See our Return Policy: here

 

CUSTOMS

MONARCH TOKYO is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. 

Please Note: Delivery estimates do not include delays caused by customs.

 

CURRENCY

All orders are processed in USD at the most current exchange rate.

 

MISSING ITEMS

Some of our orders may be shipped separately. If you have ordered multiple items and have not received all the items within the allowable timeframe, please do not email us. Your remaining items are on their way. Please allow the shipping times above to receive your entire order.

 

INCOMPLETE ADDRESS

If an error such as an incomplete address is made during the input of your order in the checkout process, Monarch Tokyo has the right to charge a fee of $4.00 for all US orders and $10.00 for all International orders in the circumstance of a parcel requiring to be re-shipped.

 

CHINESE NEW YEAR

Please note, due to the Chinese New Year, all orders placed on or after January 25th will be processed, however, will not begin shipping until February 15th. This may cause delays for your order. If you have any questions, please contact us.

 

Please Note: We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier. Monarch Tokyo will not be held responsible for delivery times estimated by any third party services used.

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