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Please read carefully:

After checkout, once the order is confirmed we will send you a notification as soon as the item is shipped with tracking, if available.

Please typically allow 3-5 Business Days for Order Processing & Fulfillment

Please typically allow 10-21 Business Days for Order Delivery

Due to the high demand for items, orders will be fulfilled in the order they are received, and therefore may sell out before a certain item is processed.

 

SHIPPING TIMES

Shipping times vary globally. All times below are estimates:

USA/Australia/New Zealand: 1-3 Weeks (approx. 10-20 business days)

Canada: 2-3 Weeks (approx. 10-24 business days)

Europe: 2-4 Weeks (approx. 14-28 business days)

UK: 3-4 Weeks

Other: location dependent. 

Please note that we do not have control over shipping times or delays. If you have questions about your delivery status, please do not hesitate to Track Your Package or Contact Us by selecting "Order Inquiry" from the Reason for Inquiry. We're here to help! 

 

SHIPPING DELAYS

Please note that we do not have control over shipping delays. Possible reasons for a delay include:

1. The parcel is awaiting customs inspection in your home country

2. The parcel is awaiting space availability on the shipping aircraft 

3. Parcel simply needs time to go through the system - some cities take longer to process items than others

 

DELIVERY & TRACKING

Monarch Tokyo processes orders on weekdays (Monday through Friday, excluding holidays). Although most items purchased will be processed within 3 to 5 business days of the order, it can take up to a maximum of 7 business days. Once your order is fulfilled, you will receive an e-mail confirmation with tracking information (if applicable) once your order has shipped. Please allow 10-21 business days for delivery of your order.

Please Note: Tracking Numbers are NOT mandatory, and instead are a provided as a courtesy to our customers.

You can track your order: here

 

RETURNS & REFUNDS

MONARCH TOKYO offers returns, exchanges, and refunds on a case-by-case basis.

See our Return Policy: here

 

CUSTOMS

MONARCH TOKYO is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. 

Please Note: Delivery estimates do not include delays caused by customs.

 

CURRENCY

All orders are processed in USD at the most current exchange rate.

 

MISSING ITEMS

Some of our orders may be shipped separately. If you have ordered multiple items and have not received all the items within the allowable timeframe, please do not email us. Your remaining items are on their way. Please allow the shipping times above to receive your entire order.

 

Please Note: We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier. Monarch Tokyo will not be held responsible for delivery times estimated by any third party services used.

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